FAQ

Ordering

Q1 How do I become a returning customer?
Q2 Can I get a Free Quotation even if I am not a returning customer?
Q3 How do I purchase a car from ClickNBuyAutos?
Q4 To which countries do you export your autos?
Q5 What level is your auto quality?
Q6 Why don't you have a grading system?
Q7 What if I have additional questions?
Q8 How do I choose an auto?
Q9 How do I place an order?
Q10 Can you get an auto that is not on your website?
Q11 What type of Shipping Protection Coverage do you provide?
Q12 What does the price on the website include?
Q13 How can I get more information about the condition of the car I am interested in?
Q14 How do I know if the auto is suitable for my country?
Q15 What is JAAI inspection?
Q16 Why am I not able to order some Autos on your website?
Q17 How can I be certain you will ship my car after I make payment?


Payment

Q1 What is your bank account details?
Q2 What method of payment do you accept?
Q3 What are the terms of payment?
Q4 What currencies do you accept?
Q5 How will I know when my payment has been deposited to your account?
Q6 Do I need to find a Mitsubishi Tokyo UFJ Bank branch office in my country to make payment?


Delivery

Q1 When will I know the date my auto will sail?
Q2 Which documents should I expect?
Q3 When will I receive my shipping documents?
Q4 Can I track my documents once they have been dispatched?
Q5 What is the customs clearance process?
Q6 Why do you need my physical address?
Q7 How long does it take for my auto to be shipped?


Terminology / Technical

Q1 What does "Final Destination" mean?
Q2 What does "Consignee" mean?
Q3 What does "FOB" mean?
Q4 What does "CFR" mean?
Q5 What does "CIF" mean?
Q6 What is "Vanning"?
Q7 What is "RO-RO Shipment"?
Q8 What is "Container Shipment"?
Q9 Why can't I see photos of the car?
Q10 What is "2.0 P"?

 

Ordering

Q1 How do I become a returning customer?
After you make your initial purchase you will receive your Customer ID and Password. If you do not receive your Customer ID and Password, you can contact us and one of our Customer Service Representatives will gladly assist you.

Once becoming a returning customer, you will be able to use the Add to My List feature. On this feature you will have the following benefits:

1. View a list of all autos added to My List
2. View your auto status online
3. Create Pro Forma Invoices for multiple cars at once.

In future we will be adding more and more benefits to suit your needs, so stay tuned.
Q2 Can I get a Free Quotation even if I am not a returning customer?
Yes. Anyone can receive a free quotation. After one car is purchased you will receive your registration information.
Q3 How do I purchase a car from ClickNBuyAutos?
Please see our 3 Easy Steps for more details.
Q4 To which countries do you export your autos?
We export to all countries that allow imports of used autos. In order to import a car, you need to familiarize yourself with your countries used car import laws and procedures. Please contact your local customs authorities for more information.
Q5 What level is your auto quality?
All autos are passed through stringent quality control checks by our professional mechanics to meet Japanese domestic standards and more:


1: Exterior inspections are made to ensure that the auto meets Japanese regulations.
2: Wheel alignment inspections are made to ensure the auto has its wheels aligned.
3: Odometer inspections are made to ensure the autos odometer reading is accurate.
4: Headlights are inspected to ensure that the autos headlights are correctly placed.
5: Brakes are inspected to ensure the brakes work correctly.
6: Engine room is inspected to ensure that all areas are functioning properly.
7: Undercarriage inspection that includes looking all suspension parts are functioning.
8. Transmission is inspected to ensure that all gears function correctly.
Q6 Why don't you have a grading system?
We inspect and repair our cars to be in excellent condition and all match one unified standard, therefore there is no need for a grading scale.
Q7 What if I have additional questions?
Our friendly team is always happy and ready to serve you. Please contact us at your convenience.
Q8 How do I choose an auto?
Go to our front page at www.ClickNBuyAutos.com and start with either typing in the Make or Model or Chassis Number. It's that simple!
Q9 How do I place an order?
You can request a free quotation from one of stores close to you or complete the online order form. Check our 3 Easy Steps page for more details.
Q10 Can you get an auto that is not on your website?
Please click here to submit your Special Order. If you are not sure what type of auto you need, but know how you will use the car (I.e. Using for a family of five people, etc.) you can contact us and our friendly team will be glad to assist you. Please note that an advance deposit may be required based on your request.
Q11 What type of warranty do you provide?
We provide both Standard Warranty and Gold Warranty.
Q12 What does the price on the website include?
Our website shows the FOB (Cost of the car only) price for all our cars located in Japan. The cars that are located in your country will show the CFR (FOB + Ocean freight only) price. You will be able to view the full cost online when you submit your request for a free quotation. Please note that we are not responsible for any clearance charges and customs duties. Please contact your local customs authorities for more information.
Q13 How can I get more information about the condition of the car I am interested in?
If you have a specific question about a specific auto, you may contact our team. Please have the stock number ready for easy reference.
Q14 How do I know if the auto is suitable for my country?
Our team will inform you if the auto is not suitable for your country. However, please check with your local customs authorities before importing, as it is not possible for us to track all local regulations since they change constantly. It is the responsibility of the importer to confirm the import regulations in the final destination country.
Q15 What is JAAI inspection?
The JAAI (Japan Auto Appraisal Institute) is a mandatory inspection in Tanzania, Kenya, Mauritius, and Bangladesh. Without the JAAI inspection certificate you will be required to pay a penalty. We will arrange JAAI to inspect your auto at an extra cost before shipment.
Q16 Why am I not able to order some Autos on your website?
This happens when an Auto is either en route or located in another country and we are not able to ship
to your Final Destination.
Q17 How can I be certain you will ship my car after I make payment?
Our company is built on the foundation of integrity. The secret to our success is because we faithfully deliver every Auto to each of our customers in a timely fashion.


Payment

Q1 What is your bank account details?
Our bank account details are as follows:

Account Name: PW Co., Ltd.
Bank Name: Mitsubishi Tokyo UFJ Bank
Branch Name: Kurokawa
Account Number: 1834837
Swift Code: BOTKJPJT
Q2 What method of payment do you accept?
We accept payment through Bank Wire Transfer.
Q3 What are the terms of payment?
All orders must be paid in full before we start arranging shipment.
Q4 What currencies do you accept?
We accept payments in US Dollars.
Q5 How will I know when my payment has been deposited to your account?
Once we confirm that your payment is credited in our bank account, your sales representative will notify you through email. In order to match your payment with your order, it is very important that you send us a copy of your bank wire receipt with your pro forma invoice number.
Q6 Do I need to find a Mitsubishi Tokyo UFJ Bank branch office in my country to make payment?
It is not necessary to find a Mitsubishi Tokyo UFJ Bank in your country. Payment could be made at your local bank where you have an account. Click here to see the bank account information you need to use to make a bank wire transfer.


Delivery

Q1 When will I know the date my auto will sail?
When your auto has been booked for shipment we will send you shipping notification through email or fax, indicating the Estimated Time of Departure (ETD) and Estimated Time of Arrival (ETA). It usually takes about four weeks to confirm your autos booking. Please note that there are seasons that are more difficult to book your auto, therefore your understanding and patience will be appreciated. Once you receive the ETA and ETD, you should contact your local clearing agent or shipping agent to confirm the final date of arrival before you collect your auto.
Q2 Which documents should I expect?
We will send the B/L (Bill of Lading), Commercial Invoice, and other necessary documents to your consignee address or clearing agent. Please contact your local clearing agent or shipping agent to find which documents are necessary.
Q3 When will I receive my shipping documents?
We will send you the shipping documents through FEDEX about two weeks after the vessel with your auto leaves Japan.
Q4 Can I track my documents once they have been dispatched?
We usually use FEDEX for sending documents. They provide a tracking number on each package. You can use this number to track the package on the FEDEX tracking system.
Q5 What is the customs clearance process?
Once the auto arrives at the port, it will be your responsibility to perform customs clearance. If you are not in a position to clear the auto personally, you can hire a local agent to perform customs clearance. Please contact your local clearing/forwarding agent for the necessary steps to be followed. For the autos with Durban as the destination port, the use of a clearing agent is compulsory. Unless you have a preferred clearing agent, we will send the documents to our preferred agent.
Q6 Why do you need my physical address?
The physical address is a requirement that has been set out by the shipping companies and courier companies that will be involved in the delivery process.

Certain ports, such as Durban, and regions around the world require the consignee to have a physical address on the bill of lading. This is because many autos are simply transiting through certain ports.

Any discrepancies involved with consignee details can add to delays. So it is best to ensure the correct consignee details are listed.

In addition, when all auto documentation has been received, we will send these important documents to you by international courier. These courier services such as FEDEX also require a physical address in order to deliver the documentation correctly to you.

We do understand many nations do not have a physical address. If there is no physical address where you live, please include your street or building name and provide the nearest village or town name together with the P.O. Box address.
Q7 How long does it take for my auto to be shipped?
Shipping companies have different schedules and the booking time depends on the port of destination and season. It usually takes approximately four weeks to book the shipment for your auto. The sailing time lasts usually from 2 to 5 weeks, depending on the port of destination and season. We cannot guarantee any exact delivery date for the auto before the booking is completed, please contact us in advance if you have particular necessities.


Terminology / Technical

Q1 What does "Final Destination" mean?
"Final Destination" defines the country where you will register your auto.
Q2 What does "Consignee" mean?
The consignee is the person whose name is listed on the Bill of Lading and entitled to receive delivery of the goods.
Q3 What does "FOB" mean?
FOB stands for Free On Board. It is the cost of the auto only. This does not include freight, insurance, or any other charges.
Q4 What does "CFR" mean?
CFR stands for Cost (of the auto) and Ocean Freight. This does not include insurance, or any other charges.
Q5 What does "CIF" mean?
CIF stands for Cost Insurance and Freight. This includes insurance.
Q6 What is "Vanning"?
It is a term for stowing cargo in a container. "Vanning" is the process of loading and securing in place autos inside a container.
Q7 What is "RO-RO Shipment"?
Shipment by RO-RO (Roll on-Roll off) can offer a cost advantage over container shipments. RO-RO vessels are designed solely to carry autos and do not carry any general cargo or bulk commodities. All autos are secured in their respective bays and are isolated from the elements during the sea passage. Ro-Ro shipment is not available for every destination.
Q8 What is "Container Shipment"?
Shipment by container covers almost all ocean ports in the world. The autos must be loaded and professionally fastened in the containers to avoid damages in case of rough weather conditions during the transport on the vessel. Usually the freight cost is more expensive than Ro-Ro shipment.
Q9 Why can't I see photos of the car?
If this happens, we may be experiencing technical difficulties. Please feel free to contact us if the problem continues.
Q10 What is "2.0 P"?
2.0 P represents 2000 cc Petrol, so a 2.0 D represents 2000 cc Diesel.